Automate dealer communication, distributor order management, inventory alerts, and warranty registration through WhatsApp Business API integrated with your ERP or distributor management system. Get Click Media integrates WhatsApp with ERP and DMS platforms in India- cutting dealer order and dispatch enquiry calls by up to 50% and lifting on-time dealer payments to 86%.
Official Meta BSP · ERP/DMS integration · Large-network broadcast management · India-based support
45%
Reduction in dealer order confirmation calls
50%
Reduction in dispatch status enquiry calls
86%
On-time dealer payment rate via WhatsApp reminders
2.5x
Higher warranty registration rate vs web portal
Trusted by 10,000+ businesses across India
WhatsApp Business API for manufacturing enables Indian manufacturers and OEMs to automate dealer communication, distributor order management, inventory alerts, and warranty registration through WhatsApp. Get Click Media integrates WhatsApp with ERP and DMS platforms in India- cutting dealer order and dispatch enquiry calls by up to 50% and lifting on-time dealer payments to 86%.
Indian manufacturers coordinate hundreds or thousands of dealers and distributors, most of whom communicate primarily by phone call today. Phone-based coordination does not scale and leaves no record. WhatsApp reaches every dealer instantly and lets them place a reorder or check stock directly in the chat, without calling the sales desk.
Indian manufacturers and OEMs run sprawling dealer and distributor networks where a single missed order confirmation or dispatch update generates a phone call to an already-stretched sales desk. Dealers increasingly expect the same instant, trackable communication from manufacturers that they already get as consumers.
A verified WhatsApp Business Account lets manufacturers broadcast stock alerts, scheme changes, and payment reminders to an entire dealer network in seconds, while dealers reorder or register warranty claims without a separate portal. With 50% fewer dispatch enquiry calls and 2.5x higher warranty registration rates, WhatsApp is becoming standard infrastructure for India's manufacturing and OEM dealer networks.
💡 Key insight: Phone-based dealer coordination does not scale and leaves no record of what was communicated. WhatsApp reaches an entire dealer network instantly and enables two-way interaction- a dealer can reorder, check stock, or register a warranty claim directly in the chat.
Manage dealer order confirmations, dispatch tracking, inventory alerts, and payment reminders from a single dashboard- fully integrated with your ERP or distributor management system.
Customers register warranty by sending an invoice photo and serial number directly inside WhatsApp using an in-chat Flow form- no portal login or app download required. Service tickets and field engineer updates run through the same WhatsApp Business Account.
Get Click Media's manufacturing infrastructure connects to your ERP, DMS, or SAP system and scales to dealer networks of any size, with regional language support so every dealer, regardless of location, gets communication they understand.
Trigger: Order placed by a dealer or distributor via DMS, phone, or field sales rep. Order confirmation with SKU, quantity, and expected dispatch date, plus a [Track Order] button Result: Order confirmation calls to sales desk -45%. Dealer order disputes reduced.
Trigger: Order dispatched from the factory or warehouse. Dispatch confirmation with vehicle/consignment details and expected delivery date Result: Where is my order calls from dealers -50%. Delivery planning improved at dealer end.
Trigger: New production batch ready, or dealer stock falls below reorder threshold. Stock availability alert with a one-tap [Place Reorder] button linking to your DMS Result: Reorder cycle time -30%. Stockout-related lost sales at dealer level reduced.
Trigger: Dealer/distributor payment due date approaching, or credit limit nearing threshold. Payment due reminder with outstanding amount and a [Pay Now] button linking to the payment portal Result: On-time dealer payment rate +22%. Credit follow-up calls from finance team -35%.
Trigger: Customer purchases a product and wants to register warranty. In-chat WhatsApp Flow to capture invoice photo and serial number, with instant registration confirmation Result: Warranty registration rate +2.5x vs web portal. Warranty fraud/duplicate claims reduced.
Trigger: Customer raises a service request, or a field engineer visit is scheduled. Service ticket confirmation with engineer name/ETA, followed by a completion and feedback request Result: Service call resolution time -25%. Customer satisfaction with after-sales service improved.
| Metric | Before WhatsApp API | After WhatsApp API | Source |
|---|---|---|---|
| Dealer order confirmation calls | 100% baseline (phone/field rep) | -45% with WhatsApp confirmation | GCM manufacturing client data |
| Dispatch status enquiry calls | 100% baseline | -50% with WhatsApp tracking | GCM DMS integration data |
| Dealer reorder cycle time | Baseline manual reorder process | -30% with WhatsApp stock alerts | GCM distributor network deployment |
| On-time dealer payment rate | 70% baseline | 86% with WhatsApp payment reminders | GCM finance/credit collections data |
| Warranty registration rate | 1x (web portal baseline) | 2.5x (WhatsApp Flow) | GCM OEM after-sales data |
Dealer order confirmation calls
Dispatch status enquiry calls
Dealer reorder cycle time
On-time dealer payment rate
Warranty registration rate
Real-time webhook or API integration with your ERP, distributor management system (DMS), or SAP
Manage communication across hundreds or thousands of dealers and distributors from one dashboard
Live stock availability and reorder flows synced directly with your production and warehouse systems
In-chat invoice and serial number capture for warranty registration, routed to your after-sales system
Service ticket creation, engineer assignment, and completion updates synced with your field service platform
Dealer and distributor communication in Hindi and regional languages alongside English
Big or small, we power communication for all- talk to us today.
Yes. Order confirmations, dispatch and delivery updates, and payment/credit reminders can be sent to your entire dealer and distributor network as WhatsApp utility templates, triggered directly from your ERP or distributor management system (DMS). Dealers can also place reorders or check stock availability through a WhatsApp chatbot, cutting down calls to your sales desk.
Get Click Media provides WhatsApp API for manufacturing with ERP/DMS integration, dealer network broadcast management, and warranty automation.
